Return and Refund Policy
PLEASE NOTE: ALL SALES ARE FINAL.
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TERMS & CONDITIONS
When you choose to purchase our product you are subject to the following terms and conditions. We advise you to please read these conditions carefully prior to purchase, as once items have been bought; you are agreeing to abide with these.
PRIVACY
Personal details – Any personal information that you provide to us will not be released, sold or rented to any entities or individuals outside of Glamping Dome Store.
SUBSCRIPTION
By subscribing to our e-news/registering to be notified when a product is back in stock you are authorizing us to send you communications.
PRICING
All pricing is in United States Dollars (USD) and applicable sales tax will be added at checkout. If you are purchasing outside of Canada items will automatically deduct non-applicable taxes at checkout. Glamping Dome Store reserves the right to change pricing at our discretion and without notice.
RETURNS AND EXCHANGES
All products are checked for quality prior to shipping. Should any mechanical components be faulty Glamping Dome Store will replace the goods. Since all domes and dome components are made to order we don’t exchange or return if it is simply a change of mind, unmet expectations, production delays, customs delays, shipping delays.
Once payment is made the order is final, please make sure to do all research before confirming any orders. For this reason all sales are final on payment. Please understand there may be delays in the ordering manufacturing process as these units are not mass produced and each item is carefully and thoughtfully constructed. Due to this you may experience longer than expected production times.
SHIPPING
Orders are shipped via Ocean Freight service for Domestic & International orders.
The risk of loss from any casualty to the products, regardless of the cause, is on the Glamping Dome Store until the shipment has been delivered to the customer.
Once the proof of delivery document is signed or the shipment is unloaded at the customer's delivery address, it is the customer who has all risk of loss from any casualty to the products, regardless of the cause.
Please enter your shipping address correctly as once it has been received and dispatched we can not alter the address and you will be charged the standard applicable postage rate to resend.
If you require Express Delivery options please contact: support@glampingdomestore.com
RETURNS
Since each unit is custom ordered we do not accept return for any reason. All sales are final. Please inspect all items. Any perceived damaged items observed on delivery must be brought to the attention of Glamping Dome Store prior to attempted installation. Glamping Dome Store must be notified about any damaged components prior to installation. Any installation attempted without notifying Glamping Dome Store is done at your own risk and will subsequently void all warranties, claims and entitlement as this may cause further damage to Dome Tent and its components. If installation is attempted then Glamping Dome Store will not accept and DOA claims, returns for any reason.
Additional non-returnable items
- Gift cards
Please do not send your purchase back to the manufacturer.
DEPOSITS
In some cases we may agree to a 50% deposit to secure your order. All order deposits are non-refundable and non-transferable to other orders, events, or people.
WARRANTY
THE FOREGOING WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER
EXPRESSED AND IMPLIED WARRANTIES WHATSOEVER, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE. UNDER NO CIRCUMSTANCES SHALL GLAMPING DOME STORE, ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS OR AGENTS BE SUBJECT TO ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, OR CONTINGENT DAMAGES WHATSOEVER WITH RESPECT TO CLAIMS MADE HERE UNDER OR BY ANY PURCHASER OR USER OF PRODUCTS.
The Purchaser shall indemnify and hold harmless Glamping Dome Store, its officers, directors, employees, contractors and agents, from and against any and all liabilities, damages, losses, claims, lawsuits, including costs and expenses in connection therewith, for death or injury to any persons or loss of property whatsoever, caused in any manner by Purchaser's possession, use or operation of the Products.
The Glamping Dome Store will repair, replace or provide replacement parts for said defective dome tent unit at its expense.
Glamping Dome Store warrants its Products against defects in materials and workmanship for a period of one hundred and eighty (180) calendar days from the date the product is delivered.
In case of defect Glamping Dome Store, at its sole discretion, will determine whether it shall repair or replace the Product or its parts.
DOME VINYL COVER
Glamping Dome Store further warrants that vinyl cover will not excessively degrade from environmental exposure under normal conditions for a period of eighteen (18) months, commencing upon the date of delivery.
For high UV exposure locations -
• Any locations with UV index over 5 in May-August in Northern hemisphere and over 5 in December - February in Southern hemisphere.
• High Altitude areas: any location over 8,000 ft above sea level
this eighteen (18) month warranty only applies if the following protection measures have been taken by the Purchaser:
• Shading Military Camo Net use over the dome structure or natural shading or other type of structural shading to protect a dome tent from harmful UV exposure;
• Use of approved treatment, UV protection and cleaning solutions for opaque and clear vinyl. We recommend using our Dome Tent Care products.
Purchaser’s failure to undertake these protective measures shall render this warranty null and void.
For extreme cold locations, please note: the cover is rated for -30C (-22 F), but it becomes progressively fragile at below freezing temperatures. Any physical impact on the cover may cause damages. The damages are not covered under this warranty.
The customer must be able to prove that the cover was properly looked after by showing purchase receipts for the treatment and cleaning products, shading camo net.
A cover has aged and degraded excessively if it exhibits loss of integrity or loss of strength to the extent that Product cannot be used under normal conditions.
This warranty does not cover any damages due to: modification or alteration of the Product; use not in accordance with Product manuals; neglect, misuse, accident, abuse or vandalism; unauthorized or improperly performed repairs; improper assembly, installation or disassembly; improper maintenance or unusual physical stress; improper storage; improper product installation; extreme weather conditions; acts of God; and wear and tear to vinyl that may occur during assembly or disassembly of the Product.
DOME STEEL FRAME
Glamping Dome Store further warrants that dome galvanized steel frame (pipes) will not excessively rust or corrode from environmental exposure under normal conditions for a period of twenty four (24) months.
For high humidity and marine locations -
• 10 mile zone of any ocean or sea shore line;
• boreal or tropical forest
this 24 month warranty only applies if the following protection measures have been taken by the Purchaser:
• Use of Corrosion Inhibitor on spots where minor rust is developing (SP-400 TM Corrosion Inhibitor or similar)
The customer must be able to prove the metal pipes were properly maintained by showing purchase receipts for rust inhibiting products.
Purchaser’s failure to undertake these protective measures shall render this warranty null and void.
Warranty is void if the product has been misused or damaged and/or if evidence is present that the product was altered, modified or serviced by unauthorized service people. Proper use is outlined in the owner’s manual provided with the Dome Tent
We expressly deny any power or authority on the part of any person to incur or assume for us any other liability in connection with the sale of any dome tent or accessory item. This warranty does not extend to damage resulting from: assembly, improper maintenance of dome tent; disassembly and reassembly of the dome tent; repair or alteration of dome tents outside our factory in any way so as to affect its use and operation; misuse, negligence or accident; or operation contrary to printed instructions. Products made by other manufacturers are covered under the warranties issued by those manufacturers.
WARRANTY CLAIM PROCEDURE
Dome tent components, parts and accessories may not be returned without prior authorization from the Glamping Dome Store.
Warranty claims should be made by directly notifying Glamping Dome Store in writing to the address below, and/or by telephoning one of the numbers listed. Disclaimers: There are no other warranties expressed or implied unless stated herein.
Contact information: Email - support@glampingdomestore.com
Mailing address:
Glamping Dome Store, 39 Crestview Blvd, Sylvan Lake, AB T4S 0N6, Canada.